Zurich NA Operations Analyst, Claims Operations in Schaumburg, Illinois

Operations Analyst, Claims Operations


Zurich is currently seeking an Operations Analyst to join our Claims team, and will be located in the Schaumburg, IL office.

As an Analyst on the Claims Operations team, you will provide technical support, reporting and analysis to Claims professionals, as well as business partners of the Claims organization. You will manage databases and execution/distribution of standard metrics or required Documented Evidence of Review reports. You will assess and manage your delegated tasks with limited supervision to determine appropriate course of action, and establish and meet deliverables.

You will have the opportunity to participate in re-engineering and simplification of claims administrative and/or operational workflows and procedures as appropriate. You will partner with Senior Operations Analysts and/or Operations Consultant as part of project teams. You will also conduct analysis related to the reporting and databases managed by the Operations Analyst team. This role will provide you with opportunities to interact with leadership across organizational levels throughout the Claims organization, as well as across business functions/units.

Key Accountabilities will include:

  • Support the Claims Organization by tracking and providing analysis on a wide variety of databases and reports used to monitor key performance indicators and service level agreements.

  • Conduct research, analysis and interpretation of technical and operational issues

  • Serve as responsible party for information management and procedural development for various areas including but not limited to the following: Claims Platform Support/Terminations, Vendor Invoice Billing & Reconciliation Management, NCCI Reporting & Coding, Duplicate Payment Review, as well as our internal Claims Forms and Letters database

  • Provide administrative support and analysis to Claims Operations on special projects which may include: analyzing data, identifying trends and presenting material in logical format

  • Serve as a liaison for Claims Operations in dealing with all internal/external customers

Basic Qualifications:

  • Bachelor’s Degree and 3 or more years of experience in the Technical Analysis areaOR

  • High School Diploma or Equivalent and 5 or more years of experience in the Technical Analysis areaOR

  • Zurich Certified Insurance Apprentice including an Associate Degree with 3 or more years of experience in the Claims Handling or Insurance areaAND

  • Experience with database management

Preferred Qualifications:

  • Knowledge of Microsoft Office with an emphasis on Excel

  • Knowledge of Business Intelligence/CDW or similar data system(s)

  • Ability to identify,prioritize and establish deliverables/expectations)

  • Strong written and verbal communication skills

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-Illinois-Schaumburg

Schedule Full-time

Travel No

Relocation Available No

Job Posting 01/11/19

Unposting Date 01/18/19

Req ID: 1800086P

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.