Zurich NA Head of Application Development and Maintenance in Schaumburg, Illinois

Head of Application Development and Maintenance


Zurich North America is currently looking for a Head of Application Development and Maintenance to provide leadership and direction in the design, implementation and support of business application systems throughout the organization. This is a highly technical role and will lead the application, development, maintenance and improvement of delivery operations for a portfolio of business applications to deliver IT service improvement to the business. This position will work out of our North American headquarters based in our Schaumburg, IL office.

High Level Influencer Internally Focused - The job’s core deliverables rely on influencing or negotiating with a broad range of internal clients, specifically executives and/or senior management. Expectation of the need to employ specialized techniques and substantial experience. Relationships typically involve persuading or countering opposition.

The Head of Application Delivery is responsible for:

  • Managing the Application Development and Maintenance delivery of respective applications according to Service Level Agreements and address gaps with the business.

  • Report Application Development and Maintenance related performance to the business taking action where necessary to address performance issues.

  • Ensure compliance with IT service management governance, standards and polices (the organization's Risk Policies, Blue Book and others as appropriate).

  • Manage engagement and representation of Group Application Development and Maintenance (GADM) in major incident management and problem management.

  • Coordinate Group Application Development and Maintenance communications to the business (e.g. Incident alerts, change freezes etc.).

  • Maintain a business-oriented IT service catalogue for the applications, including links to business processes, service levels and request management for IT services.

  • Monitor critical application governance and report on service level performance, generating improvement actions where necessary.

  • Ensure that every critical application has a technology roadmap, to maintain related hardware and software and reduce operational risk from out-of-support infrastructure in collaboration with architecture and ITI.

  • Manage customer satisfaction and service improvement programs, as well as escalation and complaint management.

  • Approve operational readiness for projects and releases.

  • Contribute to the definition of new vendor services in close collaboration with Sourcing Management.

  • Ensure supplier plans align with and support IT planning.

  • Work with the business to ensure that the disaster recovery capability meets business requirements, including planning, performance of testing, communication and restoration of services in response to a major outage or disaster, as well as setting up IT services at Disaster Recovery sites in coordination with the business.

  • Work with IT Finance to deliver service fee allocations, processes and metrics.

  • Ensure compliance with appropriate internal control and regulatory requirements for both internal and external suppliers, and provides assistance and support for audits, where applicable.

  • Successful deployment of application service related change programs.

Basic Qualifications:

  • Bachelor's Degree in Computer Science or Information Systems

  • 10 years of experience in Information Systems

  • Enterprise wide project management experience

  • 5 of management experience

Preferred Qualifications:

  • Strong technical and multi-discipline expertise

  • Insurance Industry experience

  • Experience managing large teams within a large global organizationPreparation and management of the annual budget

  • Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment

  • Excellent verbal, written and group presentation skills

  • Team building and conflict resolution skills

  • Strong ability to resolve complex problems and issues

  • Master’s Degree considered a plus

  • Project Management Professional certification

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission

Primary Location: United States-Illinois-Schaumburg

Schedule Full-time

Travel Yes, 20 % of the Time

Relocation Available Yes

Job Posting 04/16/18

Unposting Date Ongoing

Req ID: 180002UD