Zurich NA Customer Support Analyst in Schaumburg, Illinois

Customer Support Analyst


Zurich is currently looking for a Customer Support Analyst to work out of our Schaumburg, IL office.

Our hours of operation are 7:00 AM – 6:00 PM Monday through Friday. Currently we are looking for someone that is available for the 8:00 AM to 5:00 PM shift.

We are looking for an energetic, customer focused individual that will be responsible for providing superior customer service by responding to all telephone and electronic inquiries from external customers. We are looking for Support Analysts who are passionate and who thrive in working in a high call volume, fast paced environment.

Basic Qualifications:

  • High School Diploma or Equivalent and No prior experience required in the Application Support area


  • Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Application Support area


  • Customer service experience

  • Experience in analyzing computer problems

  • Rating Experience

  • Coding Experience

  • Must be able to work flexible schedules

Preferred Qualifications:

  • Insurance industry experience

  • Organization skills

  • Customer Support Exp.

  • Problem Solving

  • Strong verbal and written communication skills

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world. Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-Illinois-Schaumburg

Schedule Full-time

Travel No

Relocation Available No

Job Posting 03/14/19

Unposting Date Ongoing

Req ID: 190001QK

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.