Zurich NA Claims Associate-Leave of Absence Case Management in Plantation, Florida

Claims Associate-Leave of Absence Case Management


Amazing opportunity to work with one of the biggest financial services companies in the world to setup a new business unit from the ground up. You will be able to apply your skills working with a highly motivated, top performing team while being backed by the stability of one of the best performing financial services companies worldwide. Through this agile and fast paced business launch you'll have the opportunity to experience a once in a career opportunity of setting up a truly market leading new business with the latest technologies at the center of the proposition.

Zurich has an open position for a Claims Associate within the Leave of Absence Case Management team in the Plantation office to support business start-up work, and subsequent case management support for our Disability, Absence, & Life programs. This role includes effectively managing Leave of absence claims for national and mid-market clients. We seek a self-starting individual seeking a real career opportunity who has demonstrated the ability to prioritize their workload in a fast-paced environment utilizing solid organization and time management skills. Successful candidates are empathetic and service-oriented.

Job Summary

As a Leave Management Claim professional you will support Group Disability, Absence Management and Life claims organization. Work with employees and their providers to obtain appropriate and timely information to render a determination on Federal FMLA, Leave of Absence, Company Leaves, and/or ADA, as well as ongoing recertification.

Basic Qualifications

  • Bachelors Degree and No prior experience required in the Claims area


  • High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area


  • Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Claims area


  • Experience with Microsoft Office

Preferred Qualifications

  • Associates or Bachelors Degree

  • Work experience with disability claims and FMLA

  • Strong communication skills

  • Solid organization and time management skills

  • Adapt to a changing environment

  • Experience in a work environment requiring collaboration across work groups

  • Willingness to embrace the Zurich Basics of Integrity, Sustainability, Customer centricity, Excellence and Teamwork


  • Analyze FMLA claims to determine eligibility

  • Make appropriate determination based on state and federal FMLA regulations

  • Effective management of intermittent and continuous leave of absence claims through return to work or exhaustion of leave entitlement

  • Ensure legal compliance by following state and federal laws and regulations and internal control requirements (KPI’s)

  • Utilize critical thinking and analytical skills to make sound claim decisions

  • Timely and accurate decisions as established by the customer’s specific plan provisions

  • Contribute to quality and profitability by effectively implementing Claims Best Practices and meeting or exceeding Performance Guarantees

  • Strong organization and time management skills

  • Model behaviors that demonstrate commitment to corporate values

  • Protect Zurich’s reputation by keeping claims information confidential

  • Expand personal growth and technical knowledge by participating in educational opportunities, staying current with industry trends, and participating in professional organizations

  • Contribute to the team effort by participating in projects

  • Maintain professional internal and external customer relationships

Additional Information

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world. Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-Florida-Plantation

Schedule Full-time

Travel Yes, 5 % of the Time

Relocation Available No

Job Posting 08/07/18

Unposting Date Ongoing

Req ID: 180006BQ

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.