Zurich NA International Service Specialist - Produce Team in Philadelphia, Pennsylvania

International Service Specialist - Produce Team


Zurich is currently searching for an InternationalService Specialist (Produce Team) to work out of our New York (We will alsoconsider candidates to work out of our Philadelphia)office for our IPZServicing Team.

As a member of Zurich's IPZ Servicing Team you will enjoy theopportunity to fully apply and hone your communication and negotiation skills.Specifically, consult with Account Teams and manages end to end InternationalProgram servicing on international program business service delivery, includingcustomer service requirements, service proposition and handling of variousservice delivery issues in order to enhance customer experience.

Client Internally Focused - The job’s core deliverables rely on deliveringservice to internal clients, usually at the line manager or employee level. Mayinvolve sharing subject matter expertise to others in the organization orsupporting others in their efforts to deliver on our promise.

Our International Service Specialist is responsible for:

  • Manages the International Program servicing endto end and is the point of contact for customer on boarding of assignedaccounts.

  • Provide input into the development of customer specific, value added servicesfor existing and new customers of moderately complex accounts, as assigned.

  • Act as an account representative by responding to customers service issuesand coordinating with the appropriate business partner for resolution (i.e.claims adjusters, underwriters).

  • For new and existing customers, assist underwriting in documenting theservice proposition including agreed service deliverables and standards.

  • Deliverable and problem solving issues may relate to the domestic and/orinternational aspects of services related to policy issuance, regulatoryrequirements, reporting, risk engineering coordination, premium paymentprocesses, claims flow issues, and money/currency movement.

  • Handle specific requests from Underwriting by reviewing service planrequests, determining feasibility of requests and implementing customer-focusedservice solutions. This may involve contact with prospects and/or customers toresolve routine problems.

Basic Qualifications:

  • Bachelors Degree and 2 or more years of experience in the Service Delivery areaOR

  • High School Diploma or Equivalent and 4 or more years of experience in the Service Delivery areaAND

  • Knowledge of domestic and international regulatory requirements

Preferred Qualifications:

  • Knowledge of Property insurance products and services, international business

  • Knowledge of the business environment, finance, economics and reinsurance

  • Effective communication skills

  • Strong written and verbal skills

  • Ability to multi-task

  • Strong analytical and planning skills

  • Ability to effectively manage changing priorities

  • Ability to build networking skills

Imagine working for a company that truly cares about theiremployees, customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has the ambition anddesire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across approximately 200 countriesand territories are all focused on helping people and helping companies protectwhat is truly most important to them. We are a values-driven organization thattakes pride in the work that we do every day and we have the ambition to be thebest global insurer in the world.

EOE Disability/Veterans

Zurich does not acceptunsolicited resumes from search firms or employment agencies. Any unsolicitedresume will become the property of Zurich American Insurance. If you are apreferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-New York-New York

Other Locations: United States-Pennsylvania-Philadelphia

Schedule Full-time

Travel Yes, 5 % of the Time

Relocation Available No

Job Posting 03/06/18

Unposting Date Ongoing

Req ID: 1800020K