Zurich NA Customer Support Consultant in Overland Park, Kansas

Customer Support Consultant

Description

Job Summary

Zurich is currently looking for a Customer Support Consultant tojoin the F&I Customer Service Team in the Overland Park office. This roleworks a specific shift of 10:30AM-7:00PM, Monday-Friday.

Process non-routine telephone and electronic inquiries andcomplaints from the organization’s agents/brokers, insures, regulators,customers, claimants and prospective customers that may require extensiveresearch to ensure delivery of excellent customer service.

Interpreter - The job’s core deliverables rely on disseminating information,instruction and training to others through scripted communications or onroutine topics in the area of expertise. Typically interact at the employee andline manager level.

Basic Qualifications:

  • Bachelors Degree and No prior experience required in the Customer Servicearea

OR

  • High School Diploma or Equivalent and 3 or more years of experience in theCustomer Service area

AND

  • Experience with Microsoft Office

Preferred Qualifications:

  • Excellent communication skills

  • Detail oriented

  • Experience working in a high volume, production environment

  • Must be able to multi-task

  • Property and Casualty insurance experience

Job Qualifications

Basic Qualifications:

  • Bachelors Degree and No prior experience required in the Customer Service area

OR

  • High School Diploma or Equivalent and 3 or more years of experience in the Customer Service area

AND

  • Experience with Microsoft Office

Preferred Qualifications:

  • Excellent communication skills

  • Detail oriented

Additional Information

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world. Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-Kansas-Overland Park

Schedule Full-time

Travel No

Relocation Available No

Job Posting 04/23/18

Unposting Date Ongoing

Req ID: 180003BO