Zurich NA Jobs

VP, Financial Lines Technical Claims Director

111796

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.

Zurich North America is currently looking for a VP, Financial Lines Technical Claims Director. This position will report to the Head of Technical Claims and ourpreference is for the individual to be based in our New York, NY, Chicago, IL or Atlanta, GA office with business travel expected.

The Director of Technical Claims for Financial Lines is responsible for leading the development and implementation of the current and future strategic direction for Financial Lines Claims. This is a critical role and requires advanced knowledge of Financial Lines to include D&O, Cyber, Private/Nonprofit (PNP), Financial Institutions, Professional Programs, A&H and Healthcare. This leader willutilize their expertise to manage and drive the overall success of complex claims for our Financial Lines business.

This leader will manage a team of managers and claim professionals, manage workloads, production, service levels and drive results. This leader will also be responsible for engaging with Line of Business leaders, as well as other internal and external stakeholders to drive the strategy for Financial Lines results. We are looking for a leader that is forward thinking, drives process improvements and business efficiencies, and collaborates across the organization to develop, implement, and measure business goals, objectives, and capabilities.

Success in this role requires a strong commitment to teamwork, communication, and results-oriented execution. This leader must be collaborative with a passion and capability for creating world-class teams and is an effective coach that will develop talent for the organization and is committed to creating a culture of high performance.

Key Accountabilities:

• Interpret and review the commercial drivers in the market and develop cross-functional business cases for complex projects and programs and act as project sponsor to ensure delivery.

• Analyze and review the organization´s risk/compliance strategies and develop policies relevant to claims in a particular area ensuring they are up to date, comprehensive and approved through the appropriate committee structure to enable the strategy to be implemented.

• Review and evaluate the organization´s business strategy and external trends in Claims such as regulatory change and develop functional policies to support the delivery of the organization´s goals and ensure compliance with existing and emerging regulations.

• Create strategic plans, evaluating and improving the efficiency of business processes and best practices to enhance customer service, technical excellence, and quality.

• Contribute to effective claim outcomes by making line of business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organizational policies and procedures and fair claims practice standards.

• Provide claims insights to assist business units by collaborating in product development, customer/broker stewardship and prospect meetings.

• Provide thought leadership by identifying opportunities and risks associated with changes in direction of external environment looking forward 5+ years.

• Manage relationships with internal and external customers and, brokers to meet customer expectations, maximize customer retention and achieve customer satisfaction targets.

• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, benchmarking state of the art practices, participating in professional societies.

Basic Qualifications:

• Bachelor’s Degree and 12 or more years of experience in the Claims areaAND

• 6 or more years of management experience

• Customer service experience

• Experience with Microsoft Office

• Negotiation experience

• Experience collaborating across work groups

• Experience working with loss and severity trends

• Experience identifying and implementing strategies to mitigate loss

• Experience with Financial Lines of business

• Travel up to 50%

Preferred Qualifications:

• Advanced knowledge of claims, insurance legal and regulatory environment, and legal statutes and procedures

• Extensive knowledge and experience handling Financial Lines claims

• Analytical skills and experience working with basic to moderate financial data

• Strong leadership, development of talent, and experience managing managers

• Strong collaboration, negotiation, conflict resolution, and influencing skills

• Excellent communication, problem solving skills and the ability to ability to multi-task

• Juris Doctorate

• AIC

• SCLA

• CPCU

Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. For additional information about our Total Rewards, click here (https://www.zurichna.com/careers/benefits) . Other rewards may include short term incentive bonuses and merit increases. Candidates with salary expectations outside of the range are encouraged to apply, and will be considered based on experience, skill, and education. The starting salary range for this position is $168,400 - $275,800.

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ( https://www.zurichna.com/careers/faq ).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - New York, AM - Atlanta, AM - Chicago

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-BK1 #LI-EXECUTIVE