Zurich NA Customer Relationship Consultant for Commercial Claims in Houston, Texas

Customer Relationship Consultant for Commercial Claims


We are currently looking for a Claims CustomerRelationship Consultant to focus on relationship building and businessdevelopment strategies.

In this role, you will collaborate andpartner with business units, cross functional business groups and the brokercommunity to executestrategies that promote claims value-added services, drive profitable growth,and improve technical excellence, customer satisfaction and retention. You willbe an account representative and ambassador of Zurich by handling more complexcustomer service issues for assigned accounts. You will develop and maintainrelationships with our agent and broker distribution channels in support ofbusiness retention and acquisition and work with customers and our distributionchannels to assess coverage needs and provide viable solutions. You willalso support the Zurich sales culture by being a subject matter expert foragents, brokers and customers. As part of our commitment tocustomer-centricity, you will identify and coordinate with the appropriateinternal and external resources for resolution while following Zurich’sestablished best practices/customer protocols.

Key accountabilities include:

  • Partnerwith underwriting to participate in new business prospects with brokers andcustomers by communicating and selling the claims value proposition to largecomplex accounts

  • Researchand respond to the claims service needs of prospective and current customers bydeveloping and delivering claims services marketing presentations and RFPresponses that differentiate Zurich North America Claims Services

  • Collaboratewith business partners to deliver meaningful stewardship meetings withcustomers by providing benchmark and trending analysis to help demonstrateimpact of Zurich claims services to customers' overall loss costs

  • Increasecustomer satisfaction and retention by building lasting relationships with ourcustomers' risk managers and brokers

You may eventually have the ability towork from home up to 3 days per week.

Ability to travel 25-50% for businesspurposes is expected in this role.

This position will be located in Dallasor Houston.

Basic Qualifications:

  • Bachelor’s Degree and 5 or more years of experience in the ClaimsareaOR

  • High School Diploma or Equivalent and 7 or more years of experience in theClaims areaOR

  • Zurich Certified Insurance Apprentice including an Associate Degree and 5 ormore years of experience in the Claims areaAND

  • Experience in multiple commercial lines of business that includes workerscompensation, general liability, auto or property

Preferred Qualifications:

  • Strong knowledge of Texas workers compensation

  • Previous sales or business developmentskills

  • Experience with win-win negotiatingstrategies

  • Ability to develop strong cross functional, internal and external partnerships Excellentverbal and written communication skills

  • Strong presentation skills

  • Problem solving and solutions oriented

  • Computer literate

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-Texas-Dallas

Other Locations: United States-Texas-Houston

Schedule Full-time

Travel Yes, 10 % of the Time

Relocation Available No

Job Posting 04/23/18

Unposting Date Ongoing

Req ID: 180002WS