Zurich NA AVP Long Term Disability Claims Operations - Virtual in Hartford, Connecticut

AVP Long Term Disability Claims Operations - Virtual


Job Summary

This virtual position will lead and direct a team of Long Term Disability Claims Professionals and/or Claims Managers to ensure accurate and timely resolutions of claims in highly complex lines of business. Serves as a subject matter expert to the Long Term Disability team regarding product developments or enhancements to provide support and guidance and ensure compliance with the regulatory policies. Coordinates the work activities of the team, and has responsibility for performance, development, and coaching of management staff to maximize contributions and drive employee development and operational improvements.

Client Internally Focused - The job’s core deliverables rely on delivering service to internal clients, usually at the line manager or employee level. May involve sharing subject matter expertise to others in the organization or supporting others in their efforts to deliver on our promise.

Job Qualifications

Basic Qualifications:

  • Juris Doctor and 8 or more years of experience in the Claims area


  • Bachelors Degree and 9 or more years of experience in the Claims area


  • High School Diploma or Equivalent and 11 or more years of experience in the Claims area


  • 3 or more years of management experience

  • Customer service experience

  • Experience with Microsoft Office

  • Knowledge of insurance legal statutes and procedures

  • Travel 0%-25%

Preferred Qualifications:

  • Negotiation experience

  • Experience collaborating across work groups

  • In-depth knowledge of the insurance industry, claims and the insurance legal and regulatory environment

  • Experience in line of business

  • Excellent communication skills

  • Problem solving skills

  • Analytical Skills

  • Advanced Degree

  • People management experience

  • AIC

  • SCLA

  • CPCU

Additional Information

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world. Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-Connecticut-Virtual

Schedule Full-time

Travel Yes, 25 % of the Time

Relocation Available No

Job Posting 11/09/18

Unposting Date Ongoing

Req ID: 180009BF

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.