Zurich NA Customer Service Representative (inbound call center) in Colorado Springs, Colorado

Customer Service Representative (inbound call center)


Customer Service Representative – Customer Care Center

Zurich is currently looking for full-time Customer Care Professionals who will be responsible for effectively processing first notice of loss claims for all lines of business through telephone.After completing a formal training class, you will be part of a dynamic team answering calls, investigating and resolving customer inquiries, providing accurate information and making decisions with the customer as the focus.


This opportunity will begin with a 5 week training class.

Training hours - 8am- 5pm for the first two weeks

After Training- We ask that you are flexible to work as early as 6am and as late as 6pm and must be able to show regular predictable attendance.


  • \

  • Due to the importance of the training we are asking all new hires not to take anytime off during the first 6 weeks of training\

  • \

This is an excellent opportunity that offers full benefits including:

  • Medical and Dental

  • Group Life Insurance

  • Annual Bonus Opportunity & Merit increase

  • Paid Time Off/Vacation

  • 401K Match up to 6%

  • Pension Plan

  • Casual Dress

  • No Weekend hours

  • Career mobility

  • Flexible Work Arrangements

This opportunity will start all new hires at a non- negotiable $14 an hour rate.

Basic Qualifications:

  • High School Diploma or Equivalent and No prior experience required in the Clerical Support areaOR

  • Zurich approved Apprenticeship program including an Associate Degree and No prior experience required in the Clerical Support areaAND

  • 6 months or more of customer service experience

  • Data entry experience

Preferred Qualifications:

  • 6 months call center experience

  • Bilingual- preferably Spanish

  • Strong data entry skills and the ability to type 32 WPM or more.

  • Insurance knowledge preferred.

  • Demonstrated proficiency in Windows based operating systems and Microsoft office.

  • Strong comprehension skills, professional demeanor, solid oral & written communication skills.

  • Demonstrated strong attention to detail and solid problem solving skills


Our Recruiting Process

We are looking to hire a total of 3 Classes to include a total of 50 Care Center Professionals by July 16, 2018. If you would like to be considered for the role please ensure you are able to commit to the following time line:

Class 2

  • Start Date: June 18,2018

  • Interview Dates: 06/01/2018

  • Assessment Dates: 05/31/2018

Class 3

  • Start Date: July 16, 2018

  • Interview Dates: 06/13/2018 & 06/29/2018

  • Assessment Dates: 06/12/2018 & 06/28/2018

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-Colorado-Colorado Springs

Schedule Full-time

Travel No

Relocation Available No

Job Posting 06/15/18

Unposting Date Ongoing

Req ID: 180002C1