Zurich NA RCIS Claims Processor I in Sioux Falls, South Dakota
RCIS provides insurance and superior services through leading agents to protect America’s farmers and ranchers. It’s been an innovator in crop insurance since the crop insurance business was privatized by the federal government in 1980. Today it’s one of the nation’s largest crop insurance providers, offering risk management protection in all 50 states through a national network of about 4,000 professionally trained and licensed agents.
Zurich is currently looking for a Claims Processor to work with our RCIS Crop group out of our Anoka, MN Location.
Build a working knowledge of crop insurance policy and claim procedures; review and process basic crop insurance claims.
May work with more experienced team members on complex claims; monitor the status of suspended claims and ensure that the required information is received and timely processed in accordance with established SOPs and procedures.
Ensure all required documentation has been gathered to approve claim suspensions and edits. Work with adjusters as needed for additional information.
Monitor reports and research to ensure claims are processed accurately and timely.
Provide superior customer service by logging into the claims processing team queue and responding to policy and procedure questions that are basic to moderately complex from agents and field staff.
Escalate to more experienced team members as appropriate.
Create and maintain HEAT tickets to document software issues or enhancement requests.
Assist with Underwriting processing during peak policy processing workloads as directed by supervisor.
Demonstrate superior customer focus while maintaining the highest level of professionalism to ensure the customer's needs are met.
Process incoming claims from adjusters on a first-in/first-out basis; review claims for completeness and release if all entries match documents from adjusters; escalate all claims outside of release authority to Claims Processing Analyst.
- High School Diploma or Equivalent and no prior experience required in the customer service area
- Zurich approved Apprenticeship program including an Associate Degree and no prior experience required in the customer service area
- Experience with Microsoft Office
- Claims experience
- Agricultural experience in handling crop line of business
- Analytical and organization skills
- Strong communication skills
- Ability to multi-task
- Experience collaborating across work groups
Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.
Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.
Zurich is that place where 55,000 employees across 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.
EOE Disability / Vets
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**Title:** *RCIS Claims Processor I*
**Other Locations:** *United States-South Dakota-Sioux Falls*
**Requisition ID:** *17000625*