Zurich NA Service Contract Associate in Overland Park, Kansas
Zurich is Hiring a Auto Service Contractor Claims Associate in our Overland Park KS location.
The chosen candidate will with direct supervision, investigates, evaluates and concludes low exposure, low complexity, mechanical breakdown claims by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service. Determines causes of failures and reviews specific contract language to apply applicable coverage for loss. Provides technical support to external sales staff and communicates primarily with service shops, dealership personnel, and claimants to gather information and resolve claims.
Client Externally Focused - The job’s core deliverables rely on delivering service to external clients and/or customers. Typically involves building relationships and promoting the company.
- High School Diploma or Equivalent and 2 or more years of experience in the Claims area
OR + Zurich approved Apprenticeship program including an Associate Degree and No prior experience required in the Claims area
AND + Must obtain and maintain required adjuster license + Customer service experience + Experience with Microsoft Office
- Associate Degree or Bachelors Degree in automotive technology
- Strong communication and negotiation skills
- Ability to multi-task
- Organization and time management skills
- Experience with collaboration and working across work groups
Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world. Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Title: Service Contract Associate
Location: Kansas-Overland Park
Requisition ID: 17000546