Zurich NA Customer Care Professional - Colorado Springs, CO in Colorado Springs, Colorado

Customer Service Representative – Customer Care Center

Zurich is currently looking for full-time Customer Service Professionals who will be responsible for effectively processing first notices of loss for all lines of business through telephone.

After completing a formal training class, you will be part of a dynamic team answering calls, investigating and resolving customer inquiries, providing accurate information and making decisions with the customer as the focus.

This opportunity will begin with a 6 week training class.

Training hours

- 8am- 5pm

After Training- We ask that you are flexible to work as early as 6 am and as late as 6pmand must be able to showregular predictable attendance.

This is an excellent opportunity that offers full benefits including:

  • Medical and Dental

  • Group Life Insurance

  • Annual Bonus Opportunity

  • Paid Time Off/Vacation

  • 401K Match up to 6%

  • Pension Plan

  • Casual Dress

  • No Weekend hours

Basic Qualifications:

  • High School Diploma or Equivalent and No prior experience required in the Clerical Support area

OR + Zurich approved Apprenticeship program including an Associate Degree and No prior experience required in the Clerical Support area

AND + 6 months or more of customer service experience + Data entry experience

Preferred Qualifications:

  • 6 months call center experience

  • Bilingual- preferably Spanish

  • Strong data entry skills and the ability to type 32 WPM or more.

  • Insurance knowledge preferred.

  • Demonstrated proficiency in Windows based operating systems and Microsoft office.

  • Strong comprehension skills, professional demeanor, solid oral & written communication skills.

  • Demonstrated strong attention to detail and solid problem solving skills

Additional Information

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world. Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Title: Customer Care Professional - Colorado Springs, CO

Location: Colorado-Colorado Springs

Requisition ID: 17000560